We provide you with a limited option to demand the money you paid (in other words, to make a refund). It is possible to issue a refund to the original payment source only. The rules below shall be strictly observed so that you can get a successful refund.
Independently of the term under which it is possible to annul the Services you ordered with us and may ask for a refund, you may apply for the following types of a refund before the delivered Paper is approved by you.
If you send the text material for a revision, it means that you approve of your order in general, and only minor adjustments are required. On this occasion, a 100% refund will be impossible if the text material is sent for a revision.
If the writer was late with the revision of your work, our Customer Experience Manager will estimate and define the refund amount, which will be based on the assessment of your Order. Please keep in mind that the refund, in this case, cannot exceed 50% of the price initially paid by you for your Order.
Please note that the refund option is not applicable to:
Your Order can be annulled under other circumstances and for whatever reason after the Order is placed and thereafter within fourteen (14) days (which is a “Cooling-Off Refund Period”) starting from the date your Order was accepted (just like stated in Clause “Formation of the Contract”). Once this time frame expires, the refund will not be possible in this case.
Using your right to get a refund is possible if you get us in touch. If you want to be in time with the deadline of annulment of your Order, you will need to present (send) your communication as for your right to get a refund prior the expiration period of the Refund Period runs out of time.
Your Order is subjected to a full (100%) refund of the total cost for the Services paid by you in case we have not begun to provide the Services as you requested until the Cooling-Off Refund Period ended.
On the contrary, if we began to provide you the Services as you requested prior the Cooling-Off Refund Period ended, in that case, it is required for you to make a payment for the Services we have begun to make before you got us in touch.
You will be issued any type of the refund during fourteen (14) days counting from the date when you let us know that you decided on the cancellation of your Order. With it, the refund will be issued with the help of the same payment method that was used by you initially, if we didn’t agree in some other way.